Good Customer Service
Some of you may know that Ann Taylor Loft is one of my favorite stores. When we got one in Knoxville about 3 years ago, I about cried. This is because I can actually wear their pants and they fit great. I was ecstatic when they sold maternity clothes. So on to the story. I had a chance to go to the store about a month ago ALONE! No one in tow…just me, myself and I. I was in heaven. I purchased a few items and paid cash for it. No big deal. After I had worn the items and entered the receipt I threw it away. No need to keep it. I bought a pair of pants that are very comfortable and great for work. They are the Julie style and denim look. I wore them several times and decided it was time to wash them. I did exactly as the tag said to do. Wash on cold, dry on low. I even dried on extra low. Well, I put them on the following day and realized they had shrunk legnthwise. I was not happy. So I called Ann Taylor Loft and told the lady everything. She said I would have to take them back to the store but was not sure if they would do anything since I did not have the receipt. In the meantime she would search for a copy of the receipt in their system. I gave her all the info needed. Yesterday I took them back to the store without a receipt. They were great to work with. The girl understood completely. She looked to see if they had any more and of course they did not. So she said she was order them for me and waive the shipping. They would be coming from the Chattanooga store and be delivered to my house. (how convenient?) When I got home, I checked my email and their was my UPS tracking number already sent to me. So, yes, they will be here shortly, in time to pack for Charlotte, NC.
I was very impressed by the service. It seems like it is hard to get great customer service these days. I almost dread taking anything back because of the lack of help. Thanks, Ann Taylor Loft! You have earned more points in my heart!